HOW QUICKLY CAN YOU ANSWER MY QUESTION?
Answer :
We try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
We try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Answer :
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests.
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests.
HOW LONG IS THE PROCESSING PERIOD?
Answer :
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
GENERAL SHIPPING INFORMATION:
Answer :
Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out Manila: One (3) to Three (5) working days. Serviceable Areas: Three (3) to five (7) working days. Out of Town Deliveries: Five (5) to Fifteen (15) working days. after your order is placed, and you will receive an email with the tracking number soon after.
Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out Manila: One (3) to Three (5) working days. Serviceable Areas: Three (3) to five (7) working days. Out of Town Deliveries: Five (5) to Fifteen (15) working days. after your order is placed, and you will receive an email with the tracking number soon after.
HOW CAN I TRACK MY ORDER?
Answer :
When your order is fulfilled already we will automatically send you an Email and a facebook messenger message, for your order details with the Tracking Number. If you need further assistance, we are always willing to help you.
When your order is fulfilled already we will automatically send you an Email and a facebook messenger message, for your order details with the Tracking Number. If you need further assistance, we are always willing to help you.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
Answer :
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. To get ahold of us to assist you please either use the Contact Us tab.
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. To get ahold of us to assist you please either use the Contact Us tab.
